FAQ’s

FAQ’s2020-12-17T05:24:22+00:00
WHY IS A 3-LAYER CONSTRUCTION IMPORTANT?2025-03-25T14:14:19+00:00

3-layered construction provides the most stable format for engineered hardwood flooring, when produced with the single species hardwood core layer we use – Hevea Brasiliensis. Hevea shares a similar density and strength as White Oak and outperforms plywood or softwood core material. This means that not only can we produce wider, more attractive floor boards, our material has far greater stability under extreme climatic conditions from the sub-zero winters of Scandinavia to the year-round warmth and humidity of South East Asia.

WHERE DOES HEVEA BRASILIENSIS COME FROM?2026-08-11T10:18:50+01:00

The Hevea used in Timbertop flooring is sourced from documented plantations in Indonesia. Where a sustainability certification applies, the relevant scheme and product scope are identified in shipping documentation.

IS CHINESE OR SIBERIAN OAK USED IN THE PRODUCTION OF YOUR PRODUCTS?2026-08-11T10:26:02+01:00

No, only European Oak is used in Timbertop flooring which is sourced from documented suppliers in western Europe and is subject to applicable timber-legality due diligence, and is well documented.

WHAT CERTIFICATION DO YOU OFFER?2026-08-11T10:28:23+01:00

Globally we comply with the TSCA (USA), European Union Deforestation (EUDR) and applicable standards for all our other export markets. FSC® and PEFC certified flooring is available for products covered by Timbertop’s current chain-of-custody certification, must be specified at time of purchase prior to production. In Europe we export Forest Law Enforcement, Governance and Trade (FLEGT) licenced material and supply certification with every shipment.

Our products have been tested and certified by international bodies including:

  • CE – European Conformity
  • VOC “Emissions Dan L’air Interieur” – France
  • TSCA Compliant – USA
  • SVLK/FLEGT Certified – Indonesia
  • FloorScore
  • No added Formaldehyde
DO YOU SELL TO PROJECTS DIRECTLY, OR TO END USERS IN SMALLER VOLUMES?2018-04-11T15:13:25+01:00

No, our business model is designed to support committed partners set up, stock and distribute our products in markets worldwide. We support our partners by offering the most sought-after, visually stunning, high-performing products possible, and by leading the way in a continuous program of new product innovation.

CAN YOU MAKE TO CLIENTS’ OWN SIZE SPECIFICATION?2018-05-10T15:15:49+01:00

Our flooring is produced in standard sizes ranging from 90mm to 400mm in width. Given our wide range we are usually able to match specific size requirements or come very close.

CAN YOU MATCH CLIENTS’ OWN COLOURS?2018-05-10T15:15:48+01:00

Potentially yes, but with a range of more than 1,000 products it is highly probable that we will have a suitable match in our extensive Collections.

CAN WE BUY MORE THAN ONE ITEM PER CONTAINER?2018-05-10T15:15:47+01:00

Yes, we can accommodate requests for more than one item per container; three or four items per 20′ container is standard.

Accuracy of colour and wood characteristics: whilst we have made every effort to ensure the colours and wood characteristics displayed on our website are as accurate as possible these images may vary from the actual product.